Your satisfaction with every purchase is very important to us. If there has been an error on our part in fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation for you. If you are not satisfied with an item you purchased from us, all merchandise (unless otherwise indicated) may be returned for exchange or refund (excluding shipping charges) within 30 days from date of shipment. Please call us for a return authorization number at 1-816-697-3411.
Special orders that are placed over $50 will be prepaid by credit card. All special orders are FINAL. This means all parts that are not normally stocked. Once the part has been ordered, it is yours!
Special orders are non-returnable due to the fact that we do not stock these items regularly in our parts department and are not in high demand.
Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of Harper's as to the item’s condition and ability to be returned. Returns received will carry a 20% restocking fee. Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear. We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
Return shipping will only be refunded in the event of an error made by Harper's.
International Duty and Import Taxes
Duties and Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order.
Damaged or Lost Shipments
For UPS we provide tracking information for you to ensure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed. We recommend that critical orders be sent via UPS whenever possible.
If your order is missing anything or is damaged, please check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 816.697.3411. Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com.